Author Archives: AMR RS

Facebook tests Saved Replies for Brand Fan Pages

saved-replies-demo

With Facebook and Twitter taking the responsibility of bridging the gap between consumers and brands, getting in touch with a brand directly was never easier than today for any common internet user. While bigger brands have adopted helpdesk solutions like Zendesk and Freshdesk that help brands serve their customers through their social media channels, SMBs and Startups are left with very few cheap options and one of those is Facebook Page Manager (Web/Mobile). And to help these SMBs and Startups, Facebook seems to be testing a new feature called ‘Saved Replies’ which allows page admins to save generic replies and can be triggered with just a few clicks.

saved-replies-new

The greatest thing about this new ‘Saved Replies’ is that it’s personalized. Much like your email campaign that addresses the person with their first name or their last name, Saved replies can have those auto-populating placeholders while you create a new message and save it in your vault.

Below are some screenshots of the new feature and if this test makes through for everyone, it’s going to be a great addition for anyone who handles customer service through Facebook. While Facebook usually disappoint business with their algorithmic changes, this time it seems to be doing something good for brands that marketers would love. And btw Hey Twitter, your turn now!

saved-replies-demo

saved-replies-screen

 

replied-with-saved-response

saved-replies-personalize

saved-replies-create

 

Twitter tests revamped Search UI for web

twitter-new-trending

As reported by a few users, Twitter seems to be revamping its search layout which almost mimics Facebook’s search layout. The new search UI looks better and also has a tabbed structure that categorizes  - Top, Live, Account, Photos, Videos and More Options.

twitter-new-trending

Twitter seems to be currently in the mode of revamping itself with the recent changes being updated trends on mobile, a refreshed twitter.com home page but on the negative side, Twitter is getting ready to place ads on user profiles (much like Linkedin) and it must be scarier for brands because what if Twitter places Pespi ads on Coca Cola profile page.

 

 

 

HTC One M7 receives OTA Android 5.0 Lollipop update

htc-one-m7-lollipop-update

As we are nearing MWC 2015 with rumors about the next flagship of HTC (HTC One M9) smartphone, HTC has released OTA Android 5.0 Lollipop update for their 2013 flagship model HTC One M7. One M7 owners from different parts of the world has reported that they’ve received an OTA update of almost 800 MB size to upgrade their devices to Google’s latest Android OS.
htc-one-m7-lollipop-update

It’s so hard to find old-Android devices running Lollipop except Nexus and Motorola devices and even HTC missed its 90-day promise mark and even while M7 owners aren’t sure whether they’d receive Lollipop update, HTC has suddenly made them happy with this new update which might be the last OS update from the company for One M7 owners.

Currently users from Middle East, Canada and UK (Europe) have reported about Lollipop update.

HTC One M7 Lollipop Screenshots

 

htc-one-m7-lollipop-notifcations

HTC One M7 running Lollipop Notifications Screenshot

htc-one-m7-lollipop-lockscreen

Htc One M7 Lollipop Lockscreen Screenshot

HP’s made a sushi tweet out of Lenovo’s Superfish Scandal

Lenovo-notebook-main1

While almost every Lenovo owner is freaking out in fear after the recent revealed security breach by the world’s largest PC manufacturer Lenovo, its competitor HP is making some fun out of it.
Lenovo-notebook-main1

The buzzword now in the world of personal computing is “SuperFish“, that’s the name of the adware that Lenovo intentionally installed in every computer that it sold. But aren’t fishes meant to be eaten? Well, that’s the same concern that HP has.

While you enjoy HP’s Sushi, (If you are a Lenovo user) Download Lenovo’s new Superfish Removal tool and shut your system’s backdoor for hackers.

#Facebookdown trends in Twitter as Facebook & Instagram are down

FB-down

People who live in Internet have gone crazy as servers of Facebook & Instagram are down! The moment Facebook went down, the whole crowd which hardly visits Twitter (looks so) jumped in there to complain and express their frustration hence the hashtag #FacebookDown started trending worldwide. Fortunately, Whatsapp which is also owned by Facebook is working fine.
FB-down
Instagram has acknowledged the service outage in Twitter and working on a fix.

Meanwhile check this trending hashtag #facebookdown for some fun :D